Warranty terms and conditions
All items purchased from SIA Outfish are covered by a 1 year warranty.
Your receipt or invoice, serves as your warranty card.
Warranty covers damage caused by a manufacturing defect or raw material quality. You can invoke the warranty by contacting us.
Free warranty repair will be carried out, according to manufacturer's rules. To avoid misunderstandings, please read the product manual carefully.
Terms of warranty:
- warranty doesn't cover mechanical damage, scratches or other damage caused by careless use;
- warranty doesn't cover product design elements;
- warranty doesn't cover damage caused by fires, floods, earthquakes and other natural disasters;
- the manufacturer has the right to refuse warranty, if there are visible traces of unqualified attempts at repair;.
- warranty only applies to product for which the customer can produce a receipt.
These warranty conditions are in compliance with the Consumer Rights Protection Law.
Cancelation of order
You can cancel your order at any time, including within 14 days after delivery - this is provided for by the legal provisions regulating distance selling.
- It is necessary to complete the return document. The customer informs SIA FHM about the return by notifying about it in writing (email@example.com) indicating the return object and order number. Download
- If you are dissatisfied with the state of the package or items, on delivery by a courier, you can have it returned free of charge.
- If you decide to return a product within 14 days, you will have to pay for shipping it back. The item has to be returned as received, including the packaging and protective film.
- We strive to ensure that all orders shipped, contain items in perfect condition. If, however, you find any technical defects within 14 days (Terms of warranty), You can return the product by sending it back to our stock. If, however, you find any technical defects within 14 days (Terms of warranty), You can return the product by sending it back to our showroom Bukultu street 11, Riga LV - 1005. In such case, you have the right to request a replacement of the item or a refund. Also, in case of a defective item, we will cover the return shipping costs.
- SIA FHM undertakes to return the full value of the goods by one bank transfer to the buyer's bank account no later than 30 (thirty) calendar days from the day when the Consumer sends out the returned goods return document.
- On returning a product, it will be checked, which may take up to 10 business days.
- If the product has been returned in the same condition as received, the refund will be issued immediately.